Terms & Conditions

1. Definitions

• "Bureau" / "we" / "us" — volnarabas.
• "Client" / "you" — any person or organisation that accesses this website or engages our services.
• "Services" — the organisational consulting services described on this website, including Organisational Weave, Role Definition Review, and Pattern Note engagements.
• "Engagement" — a specific project undertaken pursuant to a written agreement between the Bureau and a Client.
• "Website" — the site hosted at volnarabas.pro and all its pages.
• "Deliverable" — any document, written output, or structured advice produced in the course of an Engagement.

2. Acceptance of Terms

By using this website or submitting an enquiry, you represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are acting on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

These Terms are governed by Malaysian law and, where applicable, the laws of the jurisdiction in which you are located. They do not supersede any specific written engagement letter or contract entered into between the Bureau and a Client.

3. Services

volnarabas provides organisational design and role clarity consulting to businesses and leadership teams. The scope, deliverables, and fees for each engagement are agreed in writing before work commences.

Services described on this website are illustrative. The precise scope of any Engagement is defined in a written agreement between the parties. We reserve the right to decline any enquiry at our discretion.

We primarily serve clients in Malaysia, though we may accept engagements from organisations in other jurisdictions subject to a prior written agreement.

4. Your Responsibilities

4.1 Acceptable use of this website

You agree to use this website for lawful purposes only. You must not:

• Use the website to transmit unsolicited communications or malicious code
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Reproduce, distribute, or modify content from this website without prior written consent
• Misrepresent your identity or affiliation in any communication with us

4.2 During an Engagement

Where you have engaged our services, you agree to:

• Provide timely, accurate, and complete information as requested
• Make relevant personnel available for interviews and working sessions
• Notify us promptly of any material changes to the context or scope of the work
• Honour the payment terms set out in the engagement agreement

5. Intellectual Property

All content on this website — including text, structure, visual design, and other materials — is the property of volnarabas or its licensors. You may not reproduce or distribute any part of it without our prior written consent.

Deliverables produced in the course of an Engagement are the subject of specific intellectual property terms set out in the engagement agreement. In the absence of a written agreement to the contrary, ownership of Deliverables vests in volnarabas until full payment has been received, at which point a limited, non-exclusive licence to use those Deliverables for internal organisational purposes is granted to the Client.

Our working methods, frameworks, and analytical approaches remain the proprietary knowledge of volnarabas at all times.

6. Payment Terms

Fees for each service are set out on this website and confirmed in writing prior to commencing work. All amounts are expressed in Malaysian Ringgit (RM) and are exclusive of any applicable taxes unless stated otherwise.

Unless agreed otherwise in writing:

• A deposit of 50% of the total engagement fee is payable upon signing the engagement agreement
• The remaining balance is payable upon delivery of the final Deliverable
• Invoices are due for payment within 14 days of the invoice date
• Late payments may be subject to interest at a rate of 1.5% per month

We do not offer refunds on work already commenced. Where an engagement is terminated by the Client prior to completion, fees are payable in proportion to the work completed at the date of termination.

7. Engagement Terms

Our consulting engagements are collaborative. The quality of our Deliverables depends on the candour and completeness of the information shared with us.

• Timelines stated in engagement agreements are indicative. Delays arising from delayed access to information or personnel may extend the delivery schedule.
• Scope changes requested during an engagement may require a revised fee and timeline, which will be agreed in writing before implementation.
• All information shared with us in the course of an engagement is treated as confidential and used solely for the purpose of delivering the agreed services.
• We do not warrant that implementation of our recommendations will produce any particular outcome. Our role is to provide considered analysis and structured advice, not to manage the implementation of any changes.

8. Disclaimers

This website and the information it contains are provided for general informational purposes. They do not constitute legal, financial, or regulatory advice.

We make reasonable efforts to keep the information on this website current and accurate, but we make no representation as to its completeness or fitness for any particular purpose.

Our consulting services involve the application of professional judgement to the specific circumstances of each engagement. No Deliverable should be read as a statement that a particular outcome will follow from any recommended course of action.

9. Limitation of Liability

To the extent permitted by Malaysian law, volnarabas's aggregate liability to any Client arising from or in connection with an engagement shall not exceed the total fees paid by that Client for the relevant engagement.

We shall not be liable for:

• Indirect, consequential, or incidental losses
• Loss of revenue, profits, or business opportunity
• Loss arising from reliance on information on this website by persons who have not engaged our services
• Matters outside our reasonable control (force majeure)

Nothing in these Terms excludes liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

10. Indemnification

You agree to indemnify and hold harmless volnarabas, its directors, and staff from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of this website, or any misrepresentation made by you in the course of an engagement.

11. Termination

Either party may terminate an engagement by giving 14 days' written notice. Where termination is initiated by the Client, fees for work completed prior to the effective date of termination remain payable.

We may decline to continue an engagement without notice where the Client has materially breached the engagement agreement, has provided materially false information, or where continuing the engagement would be inconsistent with our professional obligations.

Termination does not affect any accrued rights or obligations, and provisions relating to intellectual property, confidentiality, payment, and liability shall survive termination.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur shall have exclusive jurisdiction in relation to any dispute arising from or connected with these Terms or any engagement, unless the parties agree in writing to refer the matter to mediation or arbitration.

Before commencing formal proceedings, both parties agree to make a genuine attempt to resolve any dispute through direct discussion. A written notice of the dispute should be sent to the other party, and both parties should engage in good faith negotiations for at least 30 days before initiating legal action.

13. General Provisions

• Entire agreement — these Terms, together with any written engagement agreement, constitute the entire agreement between the parties and supersede all prior representations and understandings.
• Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• Waiver — failure to enforce any right under these Terms does not constitute a waiver of that right.
• Assignment — you may not assign any rights or obligations under these Terms without our prior written consent.
• Notices — formal notices should be sent in writing to [email protected] or to our registered address.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when changes were last made. Where we make material changes, we will note this clearly. Continued use of this website or our services after a change takes effect constitutes acceptance of the revised Terms.

Changes do not affect ongoing engagements that are subject to a written agreement concluded before the change takes effect, unless both parties agree in writing.

15. Contact for Legal Matters

Enquiries relating to these Terms should be directed to: